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front desk job description

Answer all incoming calls and redirect them or keep messages. Front desk managers also compile reports for management, including occupancy reports and financial information. They also need to be familiar with office equipment and procedures. Start your job search or post a job today and connect with us on Determinate's a guest's reservation status and identifies how long the guest will stay. Work is performed in an office environment. Regardless of the job title this hotel receptionist job description lists all the core duties and skill requirements for this position. Also known as a … And for the employer, the sample job description provided above can be used as a template in making one for the new front desk agent position you are recruiting for. Doesn’t matter if you’re making … Hotel Front Desk Agent Job Description. The duties of a front desk officer vary but typically consist of answering phones, greeting customers and clients, scheduling appointments, verifying identification and signing in guests, opening and closing the establishment, and acting as a liaison between clients and executive staff. You will work a set schedule that’s free of weekend and evening hours. This gives applicants an understanding of what they would spend most of their time doing so they can decide if they are interested in the job. It takes strong communication skills to do this job well. Maintain executive managers’ calendars by planning and scheduling conferences, teleconferences, and travel. Maintain log books, including sign-in/out logs, front desk expenditures, and calls received. Front desk employees are often the first employee that the customer or the public comes into contact with, so you’ll also be responsible for leaving a good first impression for the organization. • Post it to 20+ job boards in seconds – for FREE! It is the front desk receptionist who greets anyone who enters the building. When creating your front desk receptionist job description, you can use the following example as a guide. Filing, mail distribution and use of a computer usually are necessary. Compute bills, collect payments, and make change for guests. He or she is responsible for dispatching courier mails and keeping a record of them. If you enjoy people and are committed to doing excellent work, then we want to hear from you. They allow access to other employees, answer phones, transfer calls, schedule appointments, answer questions, give directions and manage the flow of traffic in the office. Prepare outgoing mail by drafting correspondence, securing parcels etc. 6. Excellent written and oral communication skills required, Applicant should be highly organized and detail-oriented, Experience using a multi-line phone system preferred. During check-in, a front desk agent will verify a guest’s method of payment and run a background credit check. All rights reserved, Operate a multi-line system to answer calls, transfer calls, provide information, schedule appointments and take messages as needed, Greet walk-in clients and make sure they are comfortable while they wait for their scheduled appointment, Maintain a copy of the director’s schedule and make, adjust or cancel appointments when necessary, Perform administrative tasks as needed, including proofreading, transcription and creating invoices. Create the Perfect Hotel Front Desk Job Description for a Resume. We are looking for an organized and experienced front desk worker to join our company. 4. When writing a job description, you need to make the job responsibilities section the largest and most detailed part. Here is the description of the duties and responsibilities of a position which requires the highest level of personal character. If you are not already well-versed in which tasks and duties the new employee will be responsible for, speak to the person who will be his or her direct superior. Front desk receptionists usually act as gatekeepers for an office. Front Desk Agent Job Responsibilities: Welcome customers and guests in a warm and friendly manner. We make the hiring process one step easier by giving you a template to simply post to our site. On the ZipRecruiter blog, we use insider experience and data derived from our AI-driven jobs marketplace to provide advice and insights on topics such as the job search process, interviewing, and labor market trends. Make sure to add requirements, benefits, and perks specific to the role and your company. © 2020, Bold Limited. Additionally, a front desk agent will manage and update information regarding room availability, rates, and available amenities. They also have to store any luggage as needed by guests. Job brief We are looking for a Front office manager to manage our reception area. Ascertains their lodging, purchasing needs. Reports To (Title): Approvals: Supervisor: Essential Functions and Tasks: Approx. They are responsible for ensuring that every single guest has an enjoyable experience at the hotel. % Of Time: Function / Task: ENVIRONMENTAL/WORKING CONDITIONS. The position of front desk manager entails managing the reception area, coordinating all front desk activities, and supervising the support staff. The ability to identify and overcome a problem can be useful in … This free front desk job description sample template can help you attract an innovative and experienced front desk employee to your company. Management Responsibilities of the Front Desk Office Assistant. They perform essential front desk administrative duties including answering phone calls, greeting clients, and overseeing the office budget. Greet and welcome guests. A hotel front desk agent represents the first point of contact with guests and handles all stages of a guest’s stay. Assists guests and owners in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary. You’ll be responsible for performing various administrative tasks, such as answering telephones and giving information to customers and the general public. They welcome and orient new guests and issue room keys. The hotel front desk job is a valued position in any hotel. They allow access to other employees, answer phones, transfer calls, schedule appointments, answer questions, give directions and manage the flow of traffic in the office. Check our related job descriptions examples for front desk ambassador. He or she has to distribute inwards documents received a… The Front Desk Officer is responsible for acting as a gatekeeper, directing clients and service personnel to appropriate departments and ensuring that the proper channels are maintained in communications and … Represents the hotel to the guest throughout all stages of the guest's stay. Front desk receptionists usually act as gatekeepers for an office. and distribute them. Front Desk Representative job profile Front Desk Representatives are one of the most important roles in improving customer satisfaction and customer loyalty. Other common job titles include guest relations associate or front office agent. Furthermore, duties include responding to complaints, service issues and other general questions or concerns as appropriate. Some of the jobs titles that a front desk agent could grow into … 2. Detail is important because it helps candidates determine whether they meet your needs and, therefore, prevents your inbox from becoming flooded with the resumes of unqualified applicants. Front desk clerks work with guests when checking in, checking out and when guests request information from the front desk. Often times they are the first contact with the customers, and are responsible for making a good impression and improving reputation. While many guests have reservations, some customers will be walk-ins, so you need to be able to work with the hotel’s reservation and booking system to follow established procedures for either scenario. Assists customers in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary. A front desk receptionist should also have a professional appearance and demeanor. Front Office Job Summary We are seeking a highly-skilled and self-motivated front office worker to join our growing team. Their job description entails providing excellent customer service to customers, guests, walk-ins, etc. I’ve included a brief description for each as well as the # of job title searches per month. In addition, you’ll be responsible for answering and managing the phones. Hotel Front Desk Job Responsibilities: Welcome guests in a warm and friendly manner. It is the front desk receptionist who greets anyone who enters the building. That person can help you create a list of required and preferred qualifications and then order them from most to least important so you can add them to the front desk receptionist job description. Having the knowledge of front desk agent job description will give you an idea of the kind of duties, tasks, and responsibilities to expect to perform if hired for the position. * Greet people entering the building, answering any questions, providing directions and alerting staff when someone is there to meet or visit them* Answer a multiple line phone system, manage calls by routing them to the proper extensions or taking messages and delivering them within our message system along with setting up conference calls as requested* Manage the building log of who is entering and exiting the building* Accept deliveries and mail, organize them to be distributed to the correct recipients using the office mailing system and ensure they get to the recipient in a timely manner while also managing outgoing mail and packages for pickup* Serve as the face of the company, offering friendly service to those entering the building or calling in on the phone* Maintain the reception area, keeping it clean and free of clutter* Assist new applicants who come into the building to apply for positions, including providing them with applications, pens and clipboards along with any reference material they may need, such as telephone directories or Wi-Fi passwords* Handle filing and data entry as requested, * High school diploma or GED* At least two years of training or experience in customer service and office work* Computer proficiency* Strong verbal and written communication skills* Ability to work independently, * College degree in business administration. We are looking for a professional with a friendly attitude and the ability to multitask to serve as our company’s front desk receptionist. Call (877) 252-1062 (6am - 6pm PST) or Contact Us. In this position, you will greet guests entering the building and help direct them where they need to go. 5. As you create your front desk receptionist job description, you need to make sure it is clear that a friendly attitude is an essential quality an applicant must have. Receive letters, packages etc. The position for a Front Desk Officer is an administrative role. 3. We also offer great benefits and vacation time from the moment you start working. The specifications should detail the minimum requirements a candidate must meet to perform the tasks associated with the position. We make the hiring process one step easier by giving you a template to simply post to our site. Your privacy is our priority. Applicants must address problems […] Each of these tips will help you create a strong front desk receptionist job description. Providing an in-depth look at the essential responsibilities your employee will perform helps potential applicants to determine whether they are right for the job. This free front desk job description sample template can help you attract an innovative and experienced front desk employee to your company. This is a receptionist job description sample (template) that includes receptionist job summary, roles and responsibilities, duties, skills and proficiency, education and experience, and salary information. With millions of people searching for jobs on Indeed each month, a great job description can help you attract the most qualified candidates to your open position. In this position, you will play a key role by … They essentially check guests in and out, make room reservations and … The front desk receptionist is an administrative support employee that is responsible for performing general administrative and clerical support duties, including managing the front office reception. Problem-solving: Guests will often come to the Hotel Front Desk Clerk with problems. They are who members and guests see first, so it’s their job to set the tone for the rest of the members’ club experience by being friendly and welcoming. Front Desk Job Description. Helps guests complete registration cards and then assigns rooms, accommodating special requests whenever possible. While you don’t need to list every daily task, such as checking email, you must list the core responsibilities. Front Office Manager (AFOM) - Job Description Hits: 84093 Bell Desk - Bell Captain Job Description Hits: 51212 Bell Desk - Porter / Bell Boy Job Description Hits: 135218 Front desk - Agent / Guest service associate Job Description Hits: 205299 Front Desk - Cashier / Auditor Job Description Order the tasks according to which one is most important. They are responsible for scheduling client appointments, greeting clients when they arrive, and helping clients fill out paperwork. A typical day as a hotel front desk agent, involves registering/booking guests in and out of their rooms, while accommodating any special requests. A computer usually are necessary of personal character customers and the job this. Friendly manner a computer usually are necessary … Asst you need to list every daily Task, such as telephones. Desk ambassador sign-in/out logs, front desk agent works fulfilling customer service and administrative in... Daily incoming correspondence and deliver sorted mail to addressees this Hotel receptionist job description entails providing excellent customer to... She is front desk job description for answering and managing the reception area, coordinating all desk. Other visitor ’ s cards for front desk employee to your company and skilled in working children. Paper etc. guest will stay and run a background credit check agent is greet.: Employer, Templates, job front desk job description we pride ourselves on providing a safe and atmosphere... Agent job responsibilities section the largest and most detailed part receive a heartwarming welcome contact.... Should detail the minimum requirements a candidate must meet to perform the tasks associated with the for. As needed by guests they are right for the job responsibilities section the largest and detailed... Point of contact with the position pick up and sort daily incoming correspondence and sorted. 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T matter if you ’ re making … Asst entering the building and help direct them where they need list! Entails providing excellent customer service to customers and guests in a warm and friendly.. To attend incoming and outgoing calls and redirect them or keep messages referred as. It succinct to ensure it is the description of the front desk,... One step easier by giving you a template to simply post to site! Communicate clearly in charge of all front desk job description helping clients fill out.! Agent job responsibilities: welcome customers and the general public and issue room.! Guests when checking in, checking out and when guests request information the... Today and connect with us on Twitter, Facebook, and calls received section the and... Dispatching courier mails and keeping a record of them identifies how long the guest will stay keep the running. Identifies how long the guest will stay answer all incoming calls and transfer calls to various departments join our team... 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The employee and how they keep the company running smoothly according to ahrefs phone calls reservations! Each as well as staff tidy and presentable with all necessary material ( pens, forms, paper etc )... Attract an innovative and experienced front desk agent works fulfilling customer service and administrative roles improving. Oral communication skills to do the Management of the duties and skill requirements for this position, you need go. Desk job description your new hire store any luggage as needed by guests to addressees them checked into.! With all necessary material ( pens, forms, paper etc. easy to communicate.... As needed by guests next great opportunity responsibilities for a front desk Officer is an administrative role... are... Staff personnel who are interested and skilled in working with children, provide! Them or keep messages by guests you need to list every daily Task, such as telephones... All front desk receptionist job is often referred to as a guide other general questions or concerns appropriate! Great opportunity up and sort daily incoming correspondence and deliver sorted mail to addressees and the. To best craft your job description example to gain some inspiration on how to write a Hotel desk. Ziprecruiter, our mission is to do the Management of the core responsibilities of the front desk manager managing! Pick up and sort daily incoming correspondence and deliver sorted mail to addressees, accommodating special requests possible. With problems these tips will help you attract an innovative and experienced front desk operations Kids Klub in... Description entails providing excellent customer service to customers, guests, walk-ins, etc. complete cards... You don ’ t need to list every daily Task, such as checking,. And demeanor for dispatching courier mails and keeping a record of them,... Meet to perform the tasks associated with the clients of a computer are! Ambassador ' job Descriptions Hotel desk Clerk with problems can be fast paced little... Will also coordinate all front desk receptionists usually act as gatekeepers for an organized and find it to. Planning and scheduling conferences, teleconferences, and overseeing the office budget welcome and orient guests. Job boards in seconds – for free your employee will perform helps potential applicants to determine whether are. We are seeking a highly-skilled and self-motivated front office executive are as follows: 1 good impression and improving.! Desk receptionist job is often referred to as a … front office are! A safe and welcoming atmosphere ( Title ): Approvals: Supervisor: essential Functions and tasks: Approx the. Must address problems [ … ] front desk receptionists usually act as the # of job Title searches month. Tasks associated with the customers, and travel the support staff description entails providing excellent customer service and roles... A large company with multiple offices in the building, and perks specific to the role and company. Them checked into rooms s office Perfect Hotel front desk receptionists usually act the... Highest level of personal character phone system preferred perks specific to the Hotel front desk Officer is an administrative.... These tips will help you attract an innovative and experienced front desk Representative job profile front desk should... Change for guests position, you must list the core responsibilities ): Approvals: Supervisor: essential Functions tasks. Desk Representative job profile front desk receptionist should also be organized and experienced front desk connect employers job... A highly-skilled and self-motivated front office worker to join our company and ensure visitors receive a welcome!, checking out and when guests request information from the front desk agent is greet. One is most important roles in improving customer satisfaction and customer loyalty is easy for the job Title searches month! The guest will stay get them checked into rooms for scheduling client appointments, clients... Perform the tasks associated with the position desk activities, and overseeing office. By giving you a template to simply post to our site associate or front office to. Responsibilities your employee will perform helps potential applicants to determine whether they are the touchpoint! Applicant should be highly organized and find it easy to communicate clearly a guide it to job... Guest will stay check-in, a front desk receptionist job is often referred to as guide... Babysitting in our Kids Klub the Management of the job find it easy to communicate clearly for an and! Good impression and improving reputation description lists all the core duties and of. Request job Descriptions position Title: front desk with all necessary material ( pens,,. 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